What is Business Process Outsourcing (BPO)?

Greater amount of efficiency and dealing with customer queries is a challenge often faced by businesses every day. Business Process Outsourcing (BPO) helps solve all these challenges wherein the company associates its back office processes in different areas in order to provide assistance to its customers or handing over these tasks to third parties for a more efficient workflow.

Leading Australia based Software Development Company, Synotive has dedicated back office processing team helping you with simple tasks which can be easily done remotely. With our experienced staff in document processing, we can take routine tasks and simplify your business. With our out-of-the-box solutions, your business can streamline workflow process and save time and money with enhanced IT environments.

Benefits of having Business Process Outsourcing Services


    Operational Uniformity

    Synotive ensures that all business procedures and methods are followed and they are applied accordingly to keep your workflow procedures in sync across all business units.

    Boosts efficiency

    Most business processes are highly time consuming and require skills, time and expertise of team making it difficult for them to manage core processes. But with Synotive, we make sure that your business processes are dealt by experts so that your core team can concentrate on things that are more important to increase productivity and saves a lot of your time.

    Escalates Speed and Accuracy

    Repetitive tasks are automated thereby decreasing total time to half. This increases accuracy as well as the workflow processes are free from human errors and eliminates unnecessary redundancy in data.

    Reduced Costs

    Businesses having outsourced services do not need to hire or manage human resources or get them any training to perform. This results in significant low costs.

Synotive Areas of Expertise in Business Process Automation


Workflow Management

  • Complete infrastructure for setup
  • Seamless execution of tasks
  • Tracking Issues and Change Management

Supply Chain Management

  • Real-time operating and tracking environment
  • Automated processes
  • Tackle Globalisation Challenges

Custom Relationship Management

  • Dedicated strategies and methods to deal customer interactions
  • Improve business relations
  • Increased Customer Retention

Enterprise Resource Planning

  • Efficient storage, collection and management of data for business
  • Integrated applications to manage business
  • Automate back office functions for smooth execution of tasks

Document Management

  • Efficiently manage and store online documents
  • Versioning of documents for reference
  • Quick retrieval of documents

Business Intelligence

  • Advanced technology for analysing data
  • Improved decision making for top management
  • Easy to use features for everyone in the organisation

Corporate Intranets

  • Secure networks only accessible to staff within private network
  • Focal point of communication and collaboration

Why Partner with Synotive’s BPO Services?

  • Best back office needs with efficient business process outsourcing services
  • Systematic procedures for workflow
  • Expert team to take care of your outsourcing processes with well-defined strategy
  • Reduced costs with increased sales conversions
  • Robust methodologies to give you the best services with 24x7x365 support
  • Consistently focusing on the requirements of clients

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Head Office
  • Melbourne Head Office St Kilda Rd Towers
    Suite 1431, 1 Queens Road
    Melbourne Victoria 3004, Australia
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